Mina
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Recent activity by Mina-
Can I change my postal address? How do I change my e-mail address?
To change your email address, please complete the following form and send it via email to support@goldengrand.ch: I hereby confirm that I am the owner of the email address [address] and that all co...
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What documents do I need to provide to have my account verified?
To verify your account, we require a valid ID and, in some cases, a proof of address. You can easily upload the documents in your account:Go to “My Account” → “My Profile” → “Verification”. You wil...
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Why is my account blocked?
Your account may have been blocked for one of the following reasons: Exceeded CHF 4'000.– limit:If you deposited or withdrew more than CHF 4,000.– within 24 hours, we are legally required to tem...
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How do I find a game?
The search function is the quickest and easiest way to find a specific game in our extensive selection. The search box can be found at the top right of the Home page. Click on the ‘magnifying glass...
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What is a random number generator?
In order to ensure 100% fairness on our platform, we use a high-tech, software-based random number generator. This is regularly certified by an independent third party, Technical Systems Testing (T...
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How can I check that the games you offer are working properly?
Each game offered by a Swiss online casino must be independently checked and certified and approved by the Swiss Federal Gaming Board (FGB). The board ensures that the version of the game on the ma...
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I’m having connection problems. What should I do?
Connection problems can be caused by a firewall or by proxy servers. If this is the case, please contact your systems administrator or your internet provider. - They should be able to help you esta...
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Can I play the slots using my keyboard?
Most of our games can be played using a keyboard – you don’t have to use a mouse. Hit the spacebar to start the game (SPIN). The buttons 1, 2, 3, 4, and 5 start the game with the corresponding depo...
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How do you guarantee that the games you offer are fair?
We only offer games that have explicitly been tested and certified for the Swiss market. All of the games therefore comply with the Swiss Gambling Act.
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My game won’t start. What should I do?
If problems occur when one of our games is loading, we recommend that you clear your browser’s cache and cookies. You can then try starting the game in a different browser (we recommend Google Chro...