Why is my account blocked?

Your account may have been blocked for one of the following reasons:

1. Exceeded CHF 4'000.– limit:
   If you deposited or withdrew more than CHF 4,000.– within 24 hours, we are legally required to temporarily block your account.
   Please complete the economic beneficiary form online. It will be reviewed by GOLDEN GRAND. Once verified, your account will be reactivated.
2. Account closed by user:
   You closed your account yourself.
   For security reasons, we require the reason for closing and the reason for reactivating the account.
   Please send this information to support@goldengrand.ch.
3. National gambling exclusion (CH):
   A gambling ban has been issued against you. In this case, reactivation is not possible.
4. Five incorrect password attempts:
   After five incorrect login attempts, your account is automatically blocked.
   Click “Login” (top right), then “Forgot password?”
   Enter your email address and follow the link to reset your password.
   Don’t forget to check your spam folder.
5. Verification documents not submitted (30-day deadline):
   Your account was closed because we did not receive your verification documents within 30 days of opening.
   Please send a valid ID and proof of address via email to support@goldengrand.ch or through chat (08:00–00:00).