My game won’t start. What should I do?

If problems occur when one of our games is loading, we recommend that you clear your browser’s cache and cookies. You can then try starting the game in a different browser (we recommend Google Chrome) or refreshing the page. If the problem persists, it may be that there is an issue with your broadband connection. If your broadband is too slow, it can cause disruption. If your connection is unstable, you can try restarting your router or internet box. It is also possible that your antivirus software or firewall may be blocking some of our website’s functionality. Please check your software settings. Also make sure you are not connected to a VPN that could be blocking your use of our platform. Another cause could be maintenance work on our website. If you have checked this and the problem persists, please contact our customer service team. We will help you to re-establish access as quickly as possible.