Mina
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Recent activity by Mina-
Why is my account blocked?
Your account may have been blocked for one of the following reasons: Exceeded CHF 4'000.– limit:If you deposited or withdrew more than CHF 4,000.– within 24 hours, we are legally required to tem...
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How do I find a game?
The search function is the quickest and easiest way to find a specific game in our extensive selection. The search box can be found at the top right of the Home page. Click on the ‘magnifying glass...
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What is a random number generator?
In order to ensure 100% fairness on our platform, we use a high-tech, software-based random number generator. This is regularly certified by an independent third party, Technical Systems Testing (T...
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How can I check that the games you offer are working properly?
Each game offered by a Swiss online casino must be independently checked and certified and approved by the Swiss Federal Gaming Board (FGB). The board ensures that the version of the game on the ma...
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I’m having connection problems. What should I do?
Connection problems can be caused by a firewall or by proxy servers. If this is the case, please contact your systems administrator or your internet provider. - They should be able to help you esta...
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Can I play the slots using my keyboard?
Most of our games can be played using a keyboard – you don’t have to use a mouse. Hit the spacebar to start the game (SPIN). The buttons 1, 2, 3, 4, and 5 start the game with the corresponding depo...
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How do you guarantee that the games you offer are fair?
We only offer games that have explicitly been tested and certified for the Swiss market. All of the games therefore comply with the Swiss Gambling Act.
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My game won’t start. What should I do?
If problems occur when one of our games is loading, we recommend that you clear your browser’s cache and cookies. You can then try starting the game in a different browser (we recommend Google Chro...
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My game was interrupted. What should I do?
When a player’s connection is interrupted, the game is immediately terminated. The game provider will record the exact time the game was interrupted. If the result of the ongoing game had already b...
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Where can I access my gaming history?
In the ‘Responsible gaming’ section of your account you can see an overview of your gaming activities. Note, however, that this is not a complete history of all of your activities. With some provid...