Registrierung
Customer Service
Player protection
- Can I cancel an suspension?
- I have gambling problems, where can I report?
- Where and how can I set a break in the play ?
- What is the maximum length of the break in play?
- What is a Cool Off?
- How can I cancel a limit?
Games
- How to play the game XY ?
- Why is game XY not available here?
- How to find all games of the manufacturer XY
- Why does the game sometimes spin for a long time?
- Why does the game XX have different mind contributions than other casinos
- Why does your casino not pay out anything?
Bonus
- Why is my winnings going to my bonus balance?
- Which bonuses are available?
- I deposited and did not receive the deposit bonus
- Can I play from abroad?
- I placed a wager of CHF XX in a live game, why did I only receive 10% progress for the bonus condition?
- How do I cancel a bonus?
Payment
- I made a withdrawal of CHF 4000+, why was my account blocked?
- I have made a withdrawal, how long will it take for the money to reach me?
- I have a new IBAN, how can I change it in the account?
- Are my winnings tax-free?
- Is there a minimum withdrawal?
- What form of identification do I need?
Deposit
Account
- How do I close my player account?
- I haven’t received the activation link for my account.
- I can't register, what can I do?
- I closed my account, but I can still log in. Why can't I?
- How can I verify my IBAN?
- How can I verify my IBAN?