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  1. Golden Grand Support
  2. Player protection

Player protection

  •    Can I cancel an suspension?
  • I have gambling problems, where can I report? 
  • Where and how can I set a break in the play ?
  • What is the maximum length of the break in play?
  • What is a Cool Off?
  • How can I cancel a limit?
  • How can I set a limit?
  • What is a loss limit?
  • What is a deposit limit?
  • I have a Swiss-wide gambling ban. How can I lift it?
  • I would like to request a voluntary suspension from the game
  • why can't I play anymore?--> Limits
  • Can I end my break from playing earlier?
  • How can I set up Cool off?
  • Is there a reminder if I spend too long playing?
  • My gaming has left me in debt. What can I do?
  • Does the suspension only apply online?
  • How long does a suspension last?
  • Can I cancel an suspension?
  • I have a gambling addiction, what can I do?
  • What is voluntary suspension and are there different types of suspension?
  • Why do I have to set a gaming limit?
  •   Can I keep changing or deleting these limits?
  •    How do I set gaming limits?
  •   What are limits?
  • Can I see an overview of my gaming history?
  • How can I protect myself against gambling addiction?
  • How can I tell if I have a gambling problem?
  • How can I protect myself against gambling addiction?
  • How can I tell if I have a gambling problem?
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