Mina
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Recent activity by Mina-
I haven’t received the activation link for my account.
If you haven’t received an activation link, please fill out the following form: I hereby confirm that I am the owner of the email address [address] and that all communication regarding the accoun...
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I can't register, what can I do?
If you're having trouble registering, the issue is most likely related to your postal address. Please delete the address, postcode, and city you entered. Then enter just the first four letters of y...
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I closed my account, but I can still log in. Why can't I?
Your account remains accessible, but you can no longer access the games.Your personal data is stored for up to five years after the end of the customer relationship. This is done to meet legal requ...
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How can I verify my IBAN?
The IBAN verification may take up to one hour.Documents received after midnight are processed during customer service opening hours, starting at 08:00.
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How can I verify my IBAN?
To verify your IBAN, please go to the «My Balance» tab in your player account and click on «Withdrawal». Enter your IBAN number and upload a corresponding account statement. If you have trouble upl...
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How do I change the language?
If you accidentally selected the wrong language, you can change it anytime at the top right of the page. Hover your mouse over the current language and select your preferred language from the list....
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I can't upload my documents, what can I do?
We apologise for the inconvenience caused.Please send the required documents by email to support@goldengrand.ch.Our team will review the documents during the course of the day.
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Where can I submit the documents to you?
You can send your documents to us by email at support@goldengrand.ch or via chat between 08:00 and 00:00. Alternatively, you can upload them directly in your player account: go to “My Profile” ...
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Can I change my postal address? How do I change my e-mail address?
To change your email address, please complete the following form and send it via email to support@goldengrand.ch: I hereby confirm that I am the owner of the email address [address] and that all co...
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What documents do I need to provide to have my account verified?
To verify your account, we require a valid ID and, in some cases, a proof of address. You can easily upload the documents in your account:Go to “My Account” → “My Profile” → “Verification”. You wil...