Mina
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Recent activity by Mina-
The game was canceled, did I receive my winnings?
Please contact support@goldengrand.ch via email with the exact time, date, the game you played and the stake you placed. Our team will then get back to you. If your question remains unanswered, ou...
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Can I play from abroad?
Using GOLDEN GRAND from abroad is no longer possible. Playing is only permitted within Switzerland.
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The game does not start
If you are having problems loading one of our games, we recommend clearing your browser's cache and cookies. Then try starting the game from another browser (we recommend Google Chrome) or refresh ...
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I placed a wager of CHF XX in a live game, why did I only receive 10% progress for the bonus condition?
The bonus terms and conditions state that the progression on the wagering requirement for live and table games is only 10%. You can also read the terms again here: https://www.goldengrand.ch/en/cas...
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How do I cancel a bonus?
You can easily delete an active bonus under “My Promotions”. Open the details of the promotion, scroll down and click on “X Delete Bonus”.Please note: A deleted bonus cannot be restored.
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I accidentally deleted my bonus; can I get it back?
Unfortunately, it's not legally possible to restore a bonus that was deleted by the customer. We kindly ask for your understanding.
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What is a conversion condition?
To convert a bonus into real money, it must be wagered 35 times. Only your bets count, not whether you win or lose. Note: Slots: 100 % counted Table & live games: only 10 % Jackpots: exclude...
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I have not received the verification bonus, what should I do?
Please log out of your GOLDEN GRAND account and log back in. If the bonus still doesn’t appear, contact us via email at support@goldengrand.ch or through our live chat – available daily from 08:00 ...
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I would like a bonus
For legal reasons, we are not allowed to grant individual bonuses, as this would require special permissions. However, we regularly offer attractive bonuses and free spins. You can find them under ...
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How do I close my player account?
To close your player account, go to your account, select "My Profile", scroll down, and click on "Permanently close account".