Mina
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Recent activity by Mina-
Is it possible to receive a casino bonus without paying a deposit?
No bonus is awarded for registration alone. However, a free no-deposit bonus of CHF 15.– and 50 free spins are available, provided the legally required verification of documents (ID, proof of addre...
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Why can’t I have my bonus paid out?
As long as there is bonus balance on your account, withdrawals are not possible.Bonus money is not real cash, but additional credit. It becomes withdrawable only after meeting the wagering requirem...
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Why are games weighted differently for the bonus playthrough?
The betting options and chances of winning differ from game to game. To ensure fairness, different types of games count differently towards meeting the playthrough conditions. An overview of how th...
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Can I check the progress of the bonus?
Yes. The progress of the bonus towards meeting the playthrough conditions is constantly updated and can be viewed at any time under ‘My history’.
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What effect do additional deposits have on the real money limit?
Additional deposits increase the real money limit by the deposited amount. Example: A 100% deposit bonus of CHF 10 sets the total real money limit to CHF 20. Depositing a further CHF 50 would incre...
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What happens if real money and a bonus are active in my account at the same time?
With a deposit bonus, bonus credit and real money credit are used separately for bets and winnings. If you have real money in your account, this will always be used first when you place bets. The b...
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What happens if I don’t meet the bonus conditions?
When a bonus is active, if you request a payout before meeting the bonus conditions, the bonus and all associated bonus winnings will automatically be deleted. Each bonus can be deleted under ‘My a...
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What does the term "beneficial owner" mean and when does it become clear?
This question is asked to identify the person to whose the money legally belongs. Golden Grand is obligated to ensure that you are playing with your own money. The clarification of the beneficial o...
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How do I submit my documents for the verification process?
You can use our secure upload function, which you will find under ‘My account’. You can upload the documents at the bottom of the page.Alternatively, you can send your documents to us by email at s...
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How long do I have to meet the GOLDEN GRAND Casino bonus conditions?
Unless stated otherwise in the conditions of the individual bonus, once you have activated the bonus, you have 30 days to meet the bonus conditions by completing the 35 times playthrough requirement.