Mina
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Recent activity by Mina-
What is voluntary suspension and are there different types of suspension?
Suspension can either be requested by the player (voluntary suspension) or imposed by a casino if its own observations or the reports of a third party lead the casino to believe or suspect that the...
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Why do I have to set a gaming limit?
Self-control tools and gaming restrictions are a key part of the goldengrand.ch social concept and are a legal requirement for all online casinos licensed in Switzerland.
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Can I keep changing or deleting these limits?
Limits are there to help you control your own behaviour and should be selected with care. You can change the limits you have set. If you lower a limit, the new value will apply immediately. If you ...
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How do I set gaming limits?
Click on ‘My account’, ‘Responsible gaming’, ‘Limits’ and enter the limits you want to set.
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What are limits?
Limits are there to help you stick to the budget you have set. You can set a loss limit (‘What am I prepared to lose?’), a bet limit (‘What am I prepared to bet?’) and a deposit limit (‘How much am...
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Can I see an overview of my gaming history?
Yes, you can. Go to ‘My account’, and you will find an overview of your gaming history to date – all games played, bets, winnings and payouts.
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How can I protect myself against gambling addiction?
It is important to follow a few basic rules, such as taking regular breaks, setting loss limits, sticking to your budget and never exceeding it. In our ‘Responsible gaming’ section we offer a ran...
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How can I tell if I have a gambling problem?
Do you feel that you are playing more – or more often – than you’d like? Do you become agitated and irritable when you try to play less? Do you feel empty inside and that gambling is no longer just...
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How can I protect myself against gambling addiction?
It is important to follow a few basic rules, such as taking regular breaks, setting loss limits, sticking to your budget and never exceeding it. In our ‘Responsible gaming’ section we offer a range...
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How can I tell if I have a gambling problem?
Do you feel that you are playing more – or more often – than you’d like? Do you become agitated and irritable when you try to play less? Do you feel empty inside and that gambling is no longer just...