Mina
- Total activity 611
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 8
- Subscriptions 483
Articles
Recent activity by Mina-
What details do I need to provide before I can receive a payout?
For your first payout, you need to enter the amount and your IBAN in the boxes provided. Our Customer Service team will check the banking document you uploaded and save the IBAN. You also need to p...
-
How long does it take for the payout to be credited to my bank account?
As a rule, the payout should reach your account on the next working day. If you have a PostFinance account, it may take a day longer.
-
Is there a minimum deposit?
Yes. CHF 10.
-
Can I have more than one account?
No. In accordance with Art. 47 of the Federal Act on the Protection of Privacy and Personal Data and our General Terms and Conditions, only one account is allowed per player.
-
What happens if I don’t submit the documents for verification?
If the verification process is not successfully completed within 30 days, your player account will be temporarily closed until the required documents are submitted. During this time, you will not h...
-
How will I know that my account has been verified?
You will automatically receive a confirmation email from GOLDEN GRAND as soon as your account has been successfully verified.
-
Can I change my user name?
Once registered, you cannot change your user name.
-
What documents do I need to verify my account?
To enable us to verify your account, please provide us with the following documents: Copy of a valid form of identification (passport, ID card, residence permit etc.) – all four corners of the doc...
-
Can I cancel an suspension?
No. Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. For details of the procedure for lifting a suspension, please contact the casino that i...
-
Why do I have to provide verification?
According to the Swiss Gambling Act, all newly registered player accounts at online casinos must be verified. You have 30 days to complete the verification.During this period, you can deposit a max...