If you are having problems loading one of our games, we recommend clearing your browser's cache and cookies. Then try starting the game from another browser (we recommend Google Chrome) or refresh the page to update the website.
We apologize for this inconvenience. Please make sure you are connected to the Internet. Then try again in 15 minutes. If you are still unable to start the game, please send an email to support@goldengrand.ch with the exact circumstances and also a screenshot of the page.
Unfortunately, you have reached your weekly/monthly/daily deposit/loss/wagering limit. After this has been reached, you are unfortunately unable to continue playing. You can now either wait until the limit is no longer active or increase the limit. Please note that the increase of a limit takes effect only after 24 hours.
If your question remains unanswered, our team will be at your disposal in the chat from 08 hours.
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