Mina
- Total activity 610
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 8
- Subscriptions 483
Activity overview
Latest activity by Mina-
Mina created an article,
Can I have two accounts?
It is not allowed by law to have two accounts on one online casino.
-
Mina created an article,
I can't register, why?
Please make sure that you have ticked all the boxes and also filled in all the fields. Also make sure that no field is outlined in red. If it still does not work, please use another browser. If y...
-
Mina created an article,
Why is my address not recognized
We apologize for this inconvenience during registration. In order to complete the registration, please make sure that all fields are filled in and all boxes are checked. If your address is not rec...
-
Mina created an article,
I deposited money, why is it not in my account?
Please log out of your account and then log back in. You should then see the money in your account. If not, please write an email to support@goldengrand.ch. Our team will then mail you back as soon...
-
Mina created an article,
Do I automatically get a bonus when I deposit money?
No. In order to receive a bonus on your deposit, you must first select the bonus. At the beginning of the deposit process, you will be asked whether you want to deposit with a bonus or not. There, ...
-
Mina created an article,
Why does the deposit not work?
Unfortunately, you have reached your weekly/monthly/daily deposit limit. After this has been reached, you will unfortunately not be able to continue playing. You can now either wait until the limit...
-
Mina created an article,
How can I deposit money?
You can conveniently deposit money on the red plus next to "My Account". Then select your preferred deposit method and follow the instructions.
-
Mina created an article,
I made a withdrawal of CHF 4000+, why was my account blocked?
Your account has been blocked because you deposited or withdrew more than CHF 4,000.– within 24 hours. Once this limit is reached, we are legally required to temporarily block your account.To unblo...
-
Mina created an article,
I have made a withdrawal, how long will it take for the money to reach me?
Since the payout goes directly from bank to bank, the payout may take 1-3 business days.
-
Mina created an article,
I have a new IBAN, how can I change it in the account?
You can download a new IBAN from your player account. Click on“My Account”, then “My Credit”, then “withdraw”, and finally “Add a new bank account”. If this does not work, please send your request ...