Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. Voluntary suspension can only be lifted three months after it comes into force, at the earliest. Where suspension is imposed by the casino, you can apply for it to be lifted if the grounds for the suspension no longer exist. For details of the procedure for lifting a suspension, please contact the casino that issued the suspension.
For further questions, please contact the Player Protection Department by e-mail (sok@goldengrand.ch).
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