Emilia
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Articles
Recent activity by Emilia-
How can I get the verification bonus?
You will receive the verification bonus once the verification is complete. To do this, you simply upload a valid ID and, if applicable, proof of address to your player account. You can activate the...
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How much more do I have to play before I can convert the bonus into real money?
You can check the details of your bonus under "My Account" and then "My Promotions". Among other things, you will also find the status of your bonus condition there.
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What languages do you offer for support?
We are happy to offer our services in German, French, English and Italian.
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Through which channels can you be reached?
You can contact us through the following channels - By chat from 08:00 to 24:00 - By callback from 08:00 to 24:00 - By e-mail at any time Requests received outside opening hours will be processe...
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Opening hours customer service
For information or support, please do not hesitate to contact us at any time via e-mail or by chat from 08:00 – 24:00. Enquiries received outside opening hours will be processed the following day f...
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What is the maximum length of the break in play?
The break from play can range from 15 minutes to six months.
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What is a Cool Off?
The Cool off allows the player to take a break and put their account on off for a while. During the selected time, you can no longer place bets in the game categories you have chosen
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How can I cancel a limit?
You can remove your limit under "My Account" >> "Responsible Gaming", then "Limits". If your question remains unanswered, our team will be at your disposal in the chat from 08 hours.
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How can I set up Cool off?
Go to your account, click under "Responsible Gaming" and there you can set Cool off from gaming. This can last from 1 minute to 6 months. During this time, you will not be able to place any more b...