Mina
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Recent activity by Mina-
Can I cancel an suspension?
No. Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. For details of the procedure for lifting a suspension, please contact the casino that i...
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Why do I have to provide verification?
According to the Swiss Gambling Act, all newly registered player accounts at online casinos must be verified. You have 30 days to complete the verification.During this period, you can deposit a max...
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Do I have to verify my account? If so, how long do I have?
Yes. Verification of your account is a legally required process and has to be carried out by every licensed online casino in Switzerland. Once you have registered with the GOLDEN GRAND, you have 30...
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Which payout methods are available?
Payout to a bank or post office account. If you have any questions, please get in touch with our customer service team. Simply email support@goldengrand.ch or contact us via the live chat.
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What does the message ‘Account verification required’ mean?
The Swiss Gambling Act requires that all newly registered accounts with online casinos be verified. You have 30 days to verify your account. Until verification, you can only deposit up to CHF 1,000...
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I have gambling problems, where can I report?
If you suffer from a gambling problem, you can contact sok@goldengrand.ch
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Where and how can I set a break in the play ?
You are welcome to create a game break under "My Account" >> "Player Protection" and then "Game Break". Please note that a game pause cannot be cancelled again. For further questions, please contac...
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How can I set a limit?
You can set both a deposit limit and a loss limit under "My Account" >> "Player Protection" and then "Limits". Please note that a limit increase takes 24 hours to take effect. However, a deepening ...
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What is a loss limit?
With the loss limit you can specify an amount and a time period. You can then only lose a maximum of this amount within this period. If you reach the limit, you will not be able to play any more ga...
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What is a deposit limit?
The deposit limit limits how much money you can deposit per selected period. If you have a deposit limit of CHF 10.- per day, then you can deposit a maximum of CHF 10.- per day. If your question re...