Mina
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What should I do if there’s a problem with one of the games?
If you experience a problem with one of our games, our mycasino team will, of course, be happy to help find a speedy solution. Simply email Support@goldengrand.ch or contact us via the live chat.
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Do I have to pay if I play in demo mode?
You do not need to have an account or make a deposit to play in demo mode. You can try out virtually all of our games free of charge – give it a go and discover your favourite!
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Which web browsers do you recommend?
We recommend the following browsers as compatible with our selection of games: Windows Chrome, Firefox, Microsoft Edge OSX/macOS Safari, Chrome, Firefox Android 5.0 or later
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Can I access GOLDEN GRAND from a mobile device (my phone or tablet)?
As well as enjoying GOLDEN GRAND’S selection of games on your PC or laptop, you can also play on your mobile or tablet.
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Where do I find the live games?
To see our selection of live games, go to ‘Menu’ and select ‘Live Casino’.
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Where do I find the game’s version number?
The required information (manufacturer, correct and complete name of game according to certificate, version number) appears as follows in the individual online games. Microgaming: Partner: Prima Ne...
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Where do I find the slots with the best RTP?
Our slots have an average RTP (return to player = payout rate) of 96%. If you are interested in finding out the theoretical RTP for a specific a game, click on the ‘Info’ button while the game is o...
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Where can I find out about the latest bonuses and other promotions?
ou will find a regular selection of exciting offers on the GOLDEN GRAND website and we’ll email you to keep you up to date.You can also visit our Facebook page or our Instagram profile – where you ...
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What are free spins?
Free spins allow you to play without betting your own money. You will usually receive free spins as part of a promotion or as a reward for your loyalty to the GOLDEN GRAND.
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How do I activate a deposit bonus in the GOLDEN GRAND Casino?
When you click on ‘Deposit’, an overview will appear, showing all of the available bonuses. Choose which bonus you would like to use. You can also select the option ‘Deposit without bonus’ if you d...