Mina
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Can I use the IBAN of the joint account I have with my partner?
Payouts will only be made to an account in your name. If you have a joint account, you must prove that you are the beneficial owner of this account.
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How does the online casino verify my bank account?
For your first payout, you need to enter the amount and your IBAN in the boxes provided. The customer service team will check the banking document you uploaded and save the IBAN.
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What details do I need to provide before I can receive a payout?
For your first payout, you need to enter the amount and your IBAN in the boxes provided. Our Customer Service team will check the banking document you uploaded and save the IBAN. You also need to p...
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How long does it take for the payout to be credited to my bank account?
As a rule, the payout should reach your account on the next working day. If you have a PostFinance account, it may take a day longer.
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Is there a minimum deposit?
Yes. CHF 10.
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Can I have more than one account?
No. In accordance with Art. 47 of the Federal Act on the Protection of Privacy and Personal Data and our General Terms and Conditions, only one account is allowed per player.
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What happens if I don’t submit the documents for verification?
If the verification process is not successfully completed within 30 days, your player account will be temporarily closed until the required documents are submitted. During this time, you will not h...
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How will I know that my account has been verified?
You will automatically receive a confirmation email from GOLDEN GRAND as soon as your account has been successfully verified.
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Can I change my user name?
Once registered, you cannot change your user name.
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What documents do I need to verify my account?
To enable us to verify your account, please provide us with the following documents: Copy of a valid form of identification (passport, ID card, residence permit etc.) – all four corners of the doc...