Mina
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My game was interrupted. What should I do?
When a player’s connection is interrupted, the game is immediately terminated. The game provider will record the exact time the game was interrupted. If the result of the ongoing game had already b...
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Where can I access my gaming history?
In the ‘Responsible gaming’ section of your account you can see an overview of your gaming activities. Note, however, that this is not a complete history of all of your activities. With some provid...
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What should I do if there’s a problem with one of the games?
If you experience a problem with one of our games, our mycasino team will, of course, be happy to help find a speedy solution. Simply email Support@goldengrand.ch or contact us via the live chat.
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Do I have to pay if I play in demo mode?
You do not need to have an account or make a deposit to play in demo mode. You can try out virtually all of our games free of charge – give it a go and discover your favourite!
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Which web browsers do you recommend?
We recommend the following browsers as compatible with our selection of games: Windows Chrome, Firefox, Microsoft Edge OSX/macOS Safari, Chrome, Firefox Android 5.0 or later
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Can I access GOLDEN GRAND from a mobile device (my phone or tablet)?
As well as enjoying GOLDEN GRAND’S selection of games on your PC or laptop, you can also play on your mobile or tablet.
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Where do I find the live games?
To see our selection of live games, go to ‘Menu’ and select ‘Live Casino’.
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Where do I find the game’s version number?
The required information (manufacturer, correct and complete name of game according to certificate, version number) appears as follows in the individual online games. Microgaming: Partner: Prima Ne...
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Where do I find the slots with the best RTP?
Our slots have an average RTP (return to player = payout rate) of 96%. If you are interested in finding out the theoretical RTP for a specific a game, click on the ‘Info’ button while the game is o...
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Where can I find out about the latest bonuses and other promotions?
ou will find a regular selection of exciting offers on the GOLDEN GRAND website and we’ll email you to keep you up to date.You can also visit our Facebook page or our Instagram profile – where you ...