Mina
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How do I submit my documents for the verification process?
You can use our secure upload function, which you will find under ‘My account’. You can upload the documents at the bottom of the page.Alternatively, you can send your documents to us by email at s...
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How long do I have to meet the GOLDEN GRAND Casino bonus conditions?
Unless stated otherwise in the conditions of the individual bonus, once you have activated the bonus, you have 30 days to meet the bonus conditions by completing the 35 times playthrough requirement.
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How do the playthrough terms and conditions for a GOLDEN GRAND Casino bonus work?
To turn bonus money and any winnings from the bonus into real money that you can cash in, you need to play the original bonus amount through a total of 35 times. This means that the bonus amount yo...
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How does the Welcome bonus work?
Just two simple steps and you can claim your welcome bonus: REGISTER Register your details and confirm your email address by clicking on the activation link in the email we send you. DEPOSIT De...
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How do I activate a bonus?
You can activate the available bonuses in your account under ‘Promotions’. Important: bonuses linked to a deposit must be activated before you make the deposit.
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What is a GOLDEN GRAND Casino bonus?
A GOLDEN GRAND bonus is extra credit, provided free as part of a promotion. Bonuses are always tied to playthrough conditions. This means that credit from the online casino’s bonus promotions, plus...
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Are my winnings tax-free?
All winnings up to a million are tax-free.
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Is there a minimum withdrawal?
The minimum payout is CHF 10.
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What form of identification do I need?
Copy of a valid form of identification (passport, ID card, etc.) – all four corners of the document and the following details must be clearly visible: first and last names, date of birth, photo, na...
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Are payments to a bank account in the name of a third party permitted?
No. This is not permitted for legal reasons (money laundering legislation).