Mina
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Recent activity by Mina-
why can't I play anymore?--> Limits
Unfortunately, you have reached your weekly/monthly/daily deposit/loss/wagering limit. After this has been reached, you are unfortunately unable to continue playing. You can now either wait until t...
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Can I end my break from playing earlier?
Please contact us with your request by mail at sok@goldengrand.ch. The player protection department will then see if it is possible to end your break from the game early.
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Is there a reminder if I spend too long playing?
No, there is no reminder as such. However, our ‘Responsible gaming’ section offers players various tools to limit the risks of excessive gaming. For further questions, please contact the Player Pro...
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My gaming has left me in debt. What can I do?
Information and details of organisations that can help with debt advice and addiction prevention can be found under ‘Responsible gaming’. You can also contact us via our chat function at any time d...
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Does the suspension only apply online?
No. Whether voluntary or imposed by a casino, suspension is valid throughout Switzerland and applies to online casinos, bricks-and-mortar casinos and online lotteries. For further questions, please...
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How long does a suspension last?
Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. Voluntary suspension can only be lifted three months after it comes into force, at the earl...
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Can I cancel an suspension?
No. Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. For details of the procedure for lifting a suspension, please contact the casino that i...
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I have a gambling addiction, what can I do?
If the worst comes to the worst and you realise that your gambling is getting out of control, we recommend that you request voluntary suspension. You can find the request form – along with further ...
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What is voluntary suspension and are there different types of suspension?
Suspension can either be requested by the player (voluntary suspension) or imposed by a casino if its own observations or the reports of a third party lead the casino to believe or suspect that the...
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Why do I have to set a gaming limit?
Self-control tools and gaming restrictions are a key part of the goldengrand.ch social concept and are a legal requirement for all online casinos licensed in Switzerland.