According to the Swiss Gambling Act, all newly registered player accounts at online casinos must be verified. You have 30 days to complete the verification.
During this period, you can deposit a maximum of CHF 1,000.– and withdrawals are not possible.
To lift these restrictions, please verify your account by going to “My Account”, then “My Profile”, and submitting the required verification documents via one of the following methods:
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upload via your account
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email to support@goldengrand.ch
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or via chat between 08:00 and 00:00.
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