What does the message ‘Account verification required’ mean?

The Swiss Gambling Act requires that all newly registered accounts with online casinos be verified. You have 30 days to verify your account. Until verification, you can only deposit up to CHF 1,000 and you cannot have any winnings paid out.

To lift these restrictions, simply verify your account under ‘My account’ and upload the documents required for verification.

Alternatively, you can send your documents to us by email at support@goldengrand.ch or via chat between 08:00 and 00:00.