What documents do I need to provide to have my account verified?

To verify your account, we require a valid ID and, in some cases, a proof of address.

You can easily upload the documents in your account:
Go to “My Account” → “My Profile” → “Verification”. You will be prompted to upload a photo or scan of your ID and, if needed, a proof of address.

If your address was not automatically verified, we accept one of the following documents:

• Certificate of residence (not older than 6 months)

• Official letter from a Swiss authority (e.g. tax office), max. 6 months

• Serafe invoice (max. 12 months)

• Rental contract (max. 12 months)

• Utility bill (max. 12 months)

• Landline, TV or internet bill (max. 6 months)

• Electricity, water or gas bill (max. 6 months)

• Mobile phone bill (max. 3 months)

• Health insurance bill (max. 3 months)

• Bank statement (max. 3 months)

• Payslip (max. 3 months)

You may redact or hide any irrelevant information on the documents.