Mina
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Recent activity by Mina-
I have a Swiss-wide gambling ban. How can I lift it?
In order to be able to unblock you from playing in Switzerland, you must contact the casino that issued the ban. If you have been banned by our casino, please send your request to sok@grandcasionb...
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I would like to request a voluntary suspension from the game
You can request a game block under "My Account" >> "Player Protection" and then "Game Block". If you can't find the answer to your question, our team is available to help you from 08:00 in our chat.
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why can't I play anymore?--> Limits
Unfortunately, you have reached your weekly/monthly/daily deposit/loss/wagering limit. After this has been reached, you are unfortunately unable to continue playing. You can now either wait until t...
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Can I end my break from playing earlier?
Please contact us with your request by mail at sok@goldengrand.ch. The player protection department will then see if it is possible to end your break from the game early.
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Is there a reminder if I spend too long playing?
No, there is no reminder as such. However, our ‘Responsible gaming’ section offers players various tools to limit the risks of excessive gaming. For further questions, please contact the Player Pro...
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My gaming has left me in debt. What can I do?
Information and details of organisations that can help with debt advice and addiction prevention can be found under ‘Responsible gaming’. You can also contact us via our chat function at any time d...
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Does the suspension only apply online?
No. Whether voluntary or imposed by a casino, suspension is valid throughout Switzerland and applies to online casinos, bricks-and-mortar casinos and online lotteries. For further questions, please...
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How long does a suspension last?
Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. Voluntary suspension can only be lifted three months after it comes into force, at the earl...
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Can I cancel an suspension?
No. Suspension applies with unlimited effect and can only be lifted in accordance with statutory regulations. For details of the procedure for lifting a suspension, please contact the casino that i...
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I have a gambling addiction, what can I do?
If the worst comes to the worst and you realise that your gambling is getting out of control, we recommend that you request voluntary suspension. You can find the request form – along with further ...